Objective Opinion
CenturyLink: The Worst Internet Service in the Entire World
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If you currently do or ever have had CenturyLink internet service (disservice?) you already know where this is going and can skip an addition to your rage by choosing a different article below. For those fortunate enough to have not been victimized by their complete lack of customer service, hold on for the ride. A couple years ago I subscribed to CenturyLink internet service due to a lack of other providers in my area. I purchased a plan online and they shipped me the necessary hardware to get my service going. Setup was a breeze and there were no issues activating my service. Skip forward a couple months and my service became extremely spotty. One minute I'd be streaming a video to my TV (via ethernet) and the next minute I'd be looking at a frozen pixelated image on my screen. I called CentruyLink's customer service and was instructed to restart the modem, so basically unplug it and plug it back in. I did, and it did remedy the issue for a few minutes. It was late and I was defeated. The next night the same issue came up. I called them again. Same thing, restart the modem. After about a week of this I finally was finally able to reach someone in their customer service team who was able to do more than regurgitate instructions for how to restart a modem. It turned out that CenturyLink had sent me the incorrect modem for the service I purchased. Great, at least now I had an actionable diagnosis. The customer service representative setup shipment of a new modem and I was a happy customer again. A day or two later I returned home from work to a CenturyLink package on my doorstep. Exciting, internet will be fixed! Then I opened the package to find the exact same modem I already had. I called them back to address the issue. They ended up sending me the exact same wrong modem THREE MORE TIMES! Finally, I went into a physical location to explain the situation and hopefully swap the modem in person to avoid a fourth shipping error. The representative at the store had the nerve to be condescending and tell me that the issue I was having was not the problem! I was left with no recourse but to accept horrible internet. Thankfully I'm now in an area that Comcast services. Comcast has been excellent.
Aaron Gainor - October 3, 2019
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